In Pathlight, you have 16 types of question pages, one of them being auto-suggest text field questions. The auto-suggest questions are pages where customers can start writing their answers, but it will start displaying automated suggestions from a preset list of survey answers.
No matter if you started a new survey from scratch or from a template, you will be able to start adding questions. Here you can learn about how to use templates and how to start a post-purchase survey from scratch.
Adding a single-choice question
You can use the Add questions button to start selecting from Pathlight's list of question types. In this example, we will add an auto-suggest text field question.
Once you've added it, you will see a page with a blank preview on the right and the menu on the left where we will customize the question. You can start adding the question, writing it in the placeholder Question, and also add a short description, which will show right under the question. For this type of question, you can also add a placeholder for the input area in which customers can start writing down their answer.
Adding answers and answer options
To add an answer, use the Add options button, which is in the same left-hand menu, right under Placeholder.
You will be able to see all the elements you add on the left-hand side menu in the Preview on the right once you start writing something in the input section there.
For answers, you can add an extra option using the icon on the right of each answer input. The icon lets you create custom logic in the survey, so if someone selects a particular answer, you can redirect them to a specific follow-up question or to the end of the quiz.
Advanced settings
Now we can move to the Advanced settings, which you can access by clicking the Show advanced settings link.
Under advanced settings, you can first choose the maximum number of displayed suggestions. These refer to the Options added in the previous step and are the suggestions that appear as you start typing an answer.
"Randomize option" is a great feature that randomizes the order of answers in each new session to avoid bias from people tending to select the first answer. "An answer is required" makes it such that any survey taker needs to provide an answer here in order to move to the next step. The option to "Auto-submit when an answer is selected" means that the survey taker doesn't need to click the button to move to the next question. "Only display once per customer" represents as it states the option to only show this once per customer to avoid showing the same survey questions to repeat customers every time they make a purchase.
The next set of settings can customize where to go next from this answer submission. This can help you choose the next action meaning you can redirect people to any other question in the Survey or End the survey upon answering this question.
You can also update the Submit button text and choose the style of the button and alignment. Below we've selected the button to fit just the text it contains and align it centrally. The Default value you see under the button label can be either the built-in Pathlight text we show, or you can customize it globally in the survey in Settings. You can check this article on the global setup for Settings to learn more about global set elements.
The last 2 options give you the option to either Tag customers or Tag orders. This means that when enabled, a tag will be added to the order in Shopify with the answer the survey taker has selected. You can select for each of them a specific prefix to identify the tags more easily.
