In Pathlight, you have 16 types of question pages, one of them being open-ended one-line questions. The open-ended questions are pages on which customers can write their answers in the input bar.
Whether you started a new survey from scratch or from a template, you can start adding questions. Here you can learn about how to use templates and how to start a post-purchase survey from scratch.
Adding an open-ended (one-line) question
You can use the Add questions button to start selecting from Pathlight's list of question types. In this example, we will add an open-ended (one-line) question.
Once you've added it you will see a page like below showing a starting empty preview on the right and the menu in which we will customize the question on the left.
You can start adding the question, writing it in the placeholder Question, and also add a short description, which will show right under the question. You will be able to see all the elements you add on the left-hand side menu in the Preview on the right.
Advanced settings
Now we can move to the Advanced settings, which you can access by clicking the Show advanced settings link. The first option is "An answer is required" meaning you can't go to the next question unless an answer is provided and given in the input bar. There is also the option here to only display once per customer and avoid showing the same survey questions to repeat customers every time this survey can be triggered.
The "Next action" is part of the logic tree of the survey in which you can choose where to go next after an answer to this question is provided. You can choose to go by default to the next question, to choose any other question from the suvey or end the survey.
You can also update the Submit button text and choose the style of the button and alignment. Below we've selected the button to fit just the text it contains and align it centrally. The Default value you see under the button label can be either the built-in Pathlight text we show, or you can customize it globally in the survey in Settings. You can check this article on the global setup for Settings to learn more about global set elements.
The last 2 options give you the option to either Tag customers or Tag orders. This means that when enabled, a tag will be added to the order in Shopify with the survey taker's selected answer. You can assign a specific prefix to each of them to identify the tags more easily.
